Citizen's Charter


Recognizing: The right of the pensioners to receive prompt settlement of their pensionary benefits and provident fund balance dues 

Conscious: of: our responsibility as scrutinizing and authorizing authority

In Evidence: of our commitment to provide and maintain the highest quality of service.

We Resolve :  
     - To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects.
     - To acknowledge receipt of all complaint cases within one week.
     - To address the concerned authorities, in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action. 
     - To furnish final replies to complaints relating to retirement benefits within two months of their receipt.
     - To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt.

We further Resolve:   

     - To suitably disseminate knowledge and information on the procedures and processes to all ‘stake holders’ .